Fundraising Support

Supporter

I did not receive my Access Code(s) for my Entertainment® Digital Savings Membership order

Your Digital Savings Membership® will be delivered to you via email to the address you provided. Please check your email address for accuracy and also check your spam/junk folder. Additionally, please ensure th...

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How can I cancel an order of an Entertainment® Edition?

You may not cancel an order as shipping begins up receipt of an order. You may return an edition by contacting support@entertainment.desk-mail.com. Please include the following information: Your name, Order ...

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How can I return an Entertainment® Edition?

Please contact support@entertainment.desk-mail.com. Please include the following information: Your name, Order ID (starts with an R), contact information and reason for return. Please note that if you return ...

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How can I cancel an order of an Entertainment Digital Savings Membership®?

Entertainment® Digital Savings Membership® access codes are delivered immediately upon receipt of the order, via email. These orders cannot be cancelled or returned and are non-refundable.

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How do I choose an organization to associate a sale to?

You may associate yourself with an organization by purchasing a product via a sales link sent to you by a Seller. Or, you may visit fundraising.entertainment.com, click "Supporter>Purchase from a fundraiser"...

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Will my organization get notice of my purchase?

Yes, both the organization's fundraising Chairperson and the Seller will receive a report indicating that you have supported them. Also, during checkout you will have the option to make your name anonymous in t...

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What shipping options are available for Entertainment® Books?

Entertainment® Books are shipped via United Parcel Services (UPS) Mail Innovations within the United States or Purolator Ground for Canadian orders. Standard shipping will take between 10-14 business days to a...

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How do I track my Entertainment® Book shipments?

Click on the tracking link included in your Shipping Confirmation email.

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Why do I have to create a Fundraising Page?

Your personal fundraising page will allow you to sell products online for your fundraiser. It will also allow your chairperson to track and monitor your online sales activity so you can receive credit for them.

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What currency will my product be charged in?

Your product will be charged in the currency listed in the shop cart (either USD or CAD).

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