Fundraising Support

Supporter

Where will my cookie dough be delivered?

Your cookie dough will be delivered as part of a bulk shipment to your organization. Your Seller will be responsible for delivering the cookie dough to you. Please contact your seller for information on your d...

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I did not receive my Access Code(s) for my Entertainment® Digital Savings Memberhsip order.

Your Digital Savings Membership® will be delivered to you via email to the address you provided. Please check your email address for accuracy and also check your spam/junk folder. Additionally, please ensure th...

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How can I cancel an order of an Entertainment® Edition?

You may not cancel an order as shipping begins upon receipt of an order. You may return an edition, for credit less a $7.95 restocking fee, by using the label included with your product. Please note that if y...

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How can I return an Entertainment® Edition?

You may return an edition, for credit less a $7.95 restocking fee, by using the return label included with your product. Please note that if you return an order your organization will not receive credit for th...

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How can I cancel an order of an Entertainment Digital Savings Membership®?

Entertainment® Digital Savings Membership® access codes are delivered immediately upon receipt of the order, via email. These orders cannot be cancelled or returned and are non-refundable.

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How do I choose an organization to associate a sale to?

You may associate yourself with an organization by purchasing a product via a sales link sent to you by a Seller. Or, you may visit fundraising.entertainment.com, click "Supporter>Purchase from a fundraiser"...

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Will my organization get notice of my purchase?

Yes, both the organization's fundraising Chairperson and the Seller will receive a report indicating that you have supported them. Also, during checkout you will have the option to make your name anonymous in t...

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Why didn't I receive a shipping confirmation after purchasing cookie dough?

Cookie Dough sales are bulk shipped directly to the organization and only the Chairperson will receive notification of shipment. Note that in some instances, as determined by the organization, cookie dough may...

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What shipping options are available for Entertainment® Books?

Entertainment® Books are shipped via United Parcel Services (UPS) Mail Innovations within the United States or Purolator Ground for Canadian orders. Standard shipping will take between 10-14 business days to a...

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How do I track my Entertainment® Book shipments?

Click on the tracking link included in your Shipping Confirmation email.

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